YakkaTech Ltd

alike this, voluntary employee increased make Yachted having to hire new technical staff. Having only these employees caused the new employees to lower their productivity. Employees started to olfactory perception they were basically doing the same thing all single day. Others didnt care about consequences and some of them even started having issues from people in other departments. So basically the whole clay was crashed. A nonher signal was that they started giving the employees a higher lucre and profit sharing plans, with the hope that this ill address this issue, but it didnt.Employee recommendations to their friends so they would join the company, became minimum. This showed the lack of evoke that employees had over the company. To address all these symptoms that I explained they would obtain to take actions and subscribe to them quick. Yachted Ltd. Had to first address the rising complaints that the customers had towards the company. To solve this, they would have to apply more(prenominal)(prenominal) than one solution. Between the most important one of all, they would first have to start working on the old system that is applied in the company. As it was shown, bringing new employees might be the cause that is stop working.Thats why they should first change the system to make the departments have a better communication between each other and avoid the betrothal (Having a lack of communication in a business is not convenient at all). Another problem that was pointed out, was the lack of interest and how employees didnt feel worried at all about the consequences. Within the new system that impart be integrated they should be qualified to add something up that if youre not giving the right customer service or youre existence less productive oh bemuse fire or have a really serious consequence.With this solution we should add a feedback system that will be offered by any customers who gives a call. This feedback system would be added in a document that would have a several(predicate) section per employee. By doing this, Yachted Ltd. Will be able to see who are the employees that put more effort into the company and at the same time see the ones that arent doing so well. But the feedback system is something that should not be applied only to the customers. Employees should get surveys at least once every three months. When employees feel their credit matter they will be more than happy to work for the company.They will be able to express any concerns or problems they are having in the company. Even though it didnt work to raise the salary and give a profit-sharing plan they should still stick to it, but the ones that end up in the top three of the system each month would receive a big bonus. By doing this you will be able to make employees to deal and making a better carry throughance. If you give the same prizes and same salary to all the employees, it will lack of a competitive environment making the customer se rvice worst and make the productivity per employee lower.To keep up with this productivity, employees should take a training every four months to be able to overcome their challenges within the company. This will allow employees to be able to perform quickly, learn new skills and at the same time maintain them. At the moment all these issued are addressed, employees will start having a different perspective of the job. By having happy employees we will be able to locating the problem of having low employee referrals.